Cisco: Dynamic Customer Engagement through Digital Delivery
Watch this video short from PegaWorld 2019 in which Cisco's Steve Power, Vice President, Central Operations, and Chat Villarosa, Director, Digitization Center of Excellence, Customer and Partner Services, share how Cisco added Pega Customer Service™ and Pega Customer Decision Hub™, on top of the existing automation capabilities, to accomplish more meaningful engagement with its customers.
Product Area: Customer Service
Topic: Customer Service
Challenge: Customer Service
Challenge: Enterprise Modernization
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