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Cisco: Dynamic Customer Engagement through Digital Delivery

Watch this video short from PegaWorld 2019 in which Cisco's Steve Power, Vice President, Central Operations, and Chat Villarosa, Director, Digitization Center of Excellence, Customer and Partner Services, share how Cisco added Pega Customer Service™ and Pega Customer Decision Hub™, on top of the existing automation capabilities, to accomplish more meaningful engagement with its customers.


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Challenge: Customer Service Challenge: Enterprise Modernization Product Area: Customer Service Topic: Case Management and BPM Topic: Customer Service

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