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Cisco: Dynamic customer engagement through digital delivery

Watch this video short from PegaWorld 2019 in which Cisco's Steve Power, Vice President, Central Operations, and Chat Villarosa, Director, Digitization Center of Excellence, Customer and Partner Services, share how Cisco added Pega Customer Service™ and Pega Customer Decision Hub™, on top of the existing automation capabilities, to accomplish more meaningful engagement with its customers.


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Area prodotto: Servizio clienti Argomento: BPM Argomento: PegaWorld Argomento: Servizio clienti Industry: Produzione e High-Tech Sfida: Innovazione dei sistemi legacy Sfida: Servizio clienti
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