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ビデオ

Cisco: Dynamic customer engagement through digital delivery

Watch this video short from PegaWorld 2019 in which Cisco's Steve Power, Vice President, Central Operations, and Chat Villarosa, Director, Digitization Center of Excellence, Customer and Partner Services, share how Cisco added Pega Customer Service™ and Pega Customer Decision Hub™, on top of the existing automation capabilities, to accomplish more meaningful engagement with its customers.


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Industry: 製造およびハイテク トピック: BPM トピック: PegaWorld トピック: 顧客サービス 製品エリア: 顧客サービス 課題: レガシー システムのイノベーション 課題: 顧客サービス

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