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Center-out: The different forms and uses of the brain

Center-out™ business architecture informs proactive solutions that improve customer experience and workflow. Don Schuerman explains how Pega’s industry-leading business rules engine uses forward- and backward-chaining to establish problem urgency and customer context.

This is part 2a of the "Building a business architecture" video series. Watch part 3: “Case management."


Topic: AI and Decisioning

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