Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


Center-out: Case management

Embedding logic in channels (top-down) or jamming data into back-end processes (bottom-up) is just putting a band-aid on a problem. Quick fixes aren’t applied holistically, and won’t get applied to similar issues in the future. Don Schuerman explains how automating from the Center-out™ transforms case management at an organizational level.

This is part 3 of the "Building a business architecture" video series. Watch part 3a: “A little more on case management."

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more