Aflac keynote at PegaWorld iNspire 2020: One Digital Aflac: A Digital Transformation Journey
Across the globe, traditional companies from all industries are racing to become more digitally enabled in order to provide the best customer experiences – supported by the most efficient operations. But what does that entail and how can a non-IT company transform to become an industry leader in digital services? A few years ago, many doubted that a company as complex as Aflac could pay claims in one day. The relationship between their business and IT was too fractured, the systems from the 1970s too brittle, and the organization too siloed. Come hear Rich Gilbert, Chief Digital and Information Officer at Aflac, speak about his organization’s rich history and journey to become a leader in digital transformation. You’ll hear about the challenges and triumphs of what it takes to build a new, strategic platform that is truly designed to support and empower current and future business operations.
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