Believe it or not, artificial intelligence (AI) is used practically everywhere ranging from targeted ads to self-driving cars and customer service chatbots. Organizations around the world are interested in utilizing more AI solutions across their business processes to ensure that they stay current and competitive. However, it is important for organization to understand their chosen AI solutions so that it can be successfully implemented and adopted by all users.
Season 2 of the Pega podcast, Bold stories. Future focused., covers unique insights and stories for how to successfully implement AI across an organization, protect consumer data, and immerse yourself in the world of Internet 3.0.
Ep. 6: How AI is destroying our moral & civil efficacy featuring Elizabeth Adams
One of the most exciting and widely used applications of AI is facial recognition. This technology can unlock smartphones, identify genetic disorders, and much more. However, with great power comes great responsibility. In this episode of Bold stories. Future focused., Joe Richardson talks with Elizabeth Adams (CEO and Founder, EMA Advisory Services) about the failures of facial recognition and how to overcome common obstacles.
Elizabeth talks extensively about her work with the city of Minneapolis and how facial recognition technology used by police departments was failing to protect all citizens equally and fairly. She explains that the data used for facial recognition was biased and not inclusive, resulting in results that favored white men over people of color.
“However, it needs to be ethical, it needs to be explainable, it needs to be trustworthy and transparent. There needs to be some oversight that’s a part of all of that.”
Elizabeth points out that the bias starts at the designing phase, and that’s what needs to be changed in order for police departments to protect their communities. Poor (biased) design and data collection is due to a lack of understanding and education. With better knowledge around this technology, cities like Minneapolis, can build security systems that are unbiased, transparent, and accessible.
Listen to the full episode to learn more about how Elizabeth is helping remove bias through discussion, education, and policy:
Ep. 9: How much should the influence of AI matter to your organization? featuring Nia Christian, Peter van der Putten, and Randy Bean
Nia Christian (Innovation Engineer, Digital FastForward) talks about how AI solutions can lead to cultural changes for both clients and organizations. By taking the time to learn about AI solutions, organizations can successfully leverage AI to provide better customer experiences and employee support.
“It will allow a lot of business leaders to provide their customers with a level of value that they hadn’t been able to previously. Just having the understanding of AI is, I think, first, but also having the idea of how to implement it properly.”
Peter van der Putten (Director for AI Solutions, Pegasystems) talks about how AI technology is everchanging, making it suitable for a wide variety of use cases across different industries. AI can save you money by enabling banks to proactively warning you about overage fees before the deadline and it can also quickly pivot to provide COVID messaging that comforts concerned citizens.
“So, in a way. AI has an everchanging definition because you know what people often say is that AI is the filter where we let computers do things that otherwise would be seen as intelligence.”
Randy Bean (Founder and CEO, NewVantage Partners) focuses on the data side of AI because AI relies on data input and preparation. Organizations need data to better understand their consumers, but there is a lot of data out there, so it’s important that the data you run through your AI tool is accurate, safe, and accessible.
“Organizations have been struggling for a generation to make optimal use of their data, but now more than ever, data is essential.”
Listen to the full episode to hear more about AI integration the importance of data quality from Nia, Peter, and Randy:
Ep. 10: Immersive experiences, infinite possibilities featuring Catherine D. Henry, Galit Ariel, and Alan Smithson
AI technology is no longer limited to a phone or computer screen. AI is now an immersive experience with virtual and augmented reality capabilities. James Dodkins (CX Evangelist, Pegasystems) talks with three tech experts about the rise of Internet 3.0.
Catherine D. Henry (SVP Growth, Media.Monks) shares the exciting ways people can experience the digital world via online events such as virtual concerts and other social gatherings. She explains how virtual experiences can empower people to be their true authentic selves rather than giving in to insecurities that prevent them from living life to the fullest. People are spending more and more time online, so it’s important that these spaces are safe, fun, and accessible to all.
“We don’t have to be exactly ourselves and that’s kind of super cool. Because suddenly, it opens up the possibility to be someone else. […] The internet is more democratic in the sense that you can turn up and be who you are authentically because you have this other being that represents you.”
Galit Ariel (TechnoFuturist, Author and Creative, featured at Global Conferences) also sees the creative opportunities for Internet 3.0 to bring magic into the real world. As these immersive experiences continue to grow, Galit also talks about education, privacy, and the need for regulation to protect consumers.
“So, I love the opportunity that we have now to live through this era that everything we dreamed of is coming. And technology is not something that exists in this other space, but it really is becoming an indigenous thing in our physical reality.”
Alan Smithson (Co-Founder, MetaVRse) brings virtual reality to the masses by building a platform that doesn’t require technical coding knowledge or experience. Anyone can build and customize their own virtual worlds via MetaVRse’s click-and-drag interface. And, with accessibility comes security and trust. Alan talks about how to effectively manage tech and data governance to ensure that clients can freely build their virtual worlds knowing that their data and experiences are safe.
“Everybody should be able to participate in this new economy, this new Internet 3.0. And what we’re doing is, we’re making it code optional. So, for those of you (myself included) who don’t code, it’s all drag-and-drop. And the idea is that we really, really wanted to make it as accessible to everyone as possible.”
Listen to the full episode to hear more from Catherine, Galit, and Alan: