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The Pega Blog: Our best articles from 2021

Ashley Smith, Log in to subscribe to the Blog

We’ve rounded up our top 10 blog articles from 2021! Find out how organizations around the world are utilizing our AI-driven solutions to crush business complexity. Check out these posts to learn about how real-time decisioning, low-code app development, and intelligent process automation build value and improve customer experiences.

  1. Meet Pega: What we do & why we’re different
    Doing business today is incredibly complicated. We crush the complexity that stands in your way. And do it with tech that’s defining the software industry. Find out what inspires us every day.

  2. Top 5 customer service agent frustrations and how to fix them
    Customer service agents are the direct link between a customer and a business, so it’s important to celebrate their work and enable their success. We researched the top challenges for customer service agents along with solutions to support and empower them.

  3. What is real-time decisioning? 5 key insights
    Based on a Pega global survey, find out how business leaders are thinking about real time and using it to impact their customer experiences.

  4. 5 cutting-edge technologies shaping tomorrow’s business landscape
    Pega surveyed more than 1,300 global leaders on how five distinct technology trends will impact business over the next five years. Read our takeaways from the survey then watch our webinar for more perspective.

  5. How autonomous customer service will shape the future
    Businesses are utilizing AI-based solutions to support and strengthen the customer-agent relationship. This hybrid approach enables agents to deliver personalized services and empathy throughout the customer journey.

  6. PegaWorld iNspire 2021: The innovative ideas and amazing tech you need to crush complexity
    At Pegaworld iNspire 2021, brand leaders from around the world shared how their organizations are crushing complexity and transforming for tomorrow. Read the recap then watch the replays.

  7. How low-code is eliminating technical debt
    Legacy technology can slow your business down, impacting your customers’ experiences and leaving you open to security risks. Low-code platforms help you reduce technical debt, allowing you to keep up with changes in user expectations and architectures.

  8. GO behind the scenes: How the Pega brand is evolving
    For three decades, we’ve been living our values in what we say and do. So where do we GO from here? We’re cutting through complexity with the power of Pega – and doing things you never thought possible.

  9. PegaWorld iNspire 2021: See how our Partner Ecosystem is helping clients achieve amazing outcomes
    Our Partners team with clients to solve their toughest business challenges every day. Whether it’s cloud migration, digital transformation, or scaling an existing project, our world-class partner ecosystem will help you plan for success then deliver on expectations.

  10. 5 reasons Pega is a great place to work
    We talked with hundreds of people to find out why they love working at Pega. Here are the top five reasons. #LifeAtPega

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About the Author

Ashley Smith is a writer and editor dedicated to sharing stories of digital transformation success.