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Analyst Report

Pega Customer Service for Healthcare named a leader in Healthcare CRM evaluation

Pegasystems was cited as a leader in Forrester Wave™: Healthcare CRM Providers, Q1 2020.

Excerpts from the report:

“Pegasystems has deep roots in healthcare and a demonstrated heritage in business process management. The vendor has a solid strategy buoyed by its market approach and proven performance in the space.”

“Pega Customer Service for Healthcare has robust and deep domain-level capabilities configured to meet the unique demands of HCOs. The underpinning AI surfaces insights on customer engagement, at the speed of conversation, which helps HCOs provide more personalized, contextual, and proactive experiences, even as customers cross channels. User experience, data integration (especially EHR connections), and intuitive agent support are strengths of the solution. Outbound campaign management is an interesting feature — it can be modeled through what-if analysis and monitored on an ongoing basis.”

Read the report to learn more.


Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

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