Pegasystems to Demonstrate New Integration of Pega Customer Service with Tropo’s Voice and Messaging Offerings at Cisco Live

Las Vegas – July 11, 2016  

Pegasystems Inc. is exhibiting at Cisco Live and will demonstrate how the integration between Pega Customer Service and Tropo, a part of Cisco, enhances customer service experiences with advanced communications capabilities.
Exhibition hours:
Monday, July 11, 11:30 a.m. – 7:30 p.m. PT
Tuesday, July 12, 11:30 a.m. – 6:30 p.m. PT
Wednesday, July 13, 11:30 a.m. – 6:30 p.m. PT
Cisco Live at Mandalay Bay, Las Vegas, Booth 1813
Kurt Roscow, Director of Sales, Pegasystems
Gina May, Account Executive, Pegasystems
Taylor Williams, Solutions Consultant, Pegasystems
Charles Whitmore, Vice President of Customer Success, Serendebyte

At Cisco Live in Las Vegas, executives from Pegasystems and Serendebyte, a global services firm, will demonstrate the power of combining Pegasystems' industry-leading Pega Customer Service application with Tropo's advanced voice and messaging offerings. Pega clients can now add Tropo's cloud-based capabilities including advanced voice recognition, SMS messaging, and click-to-call functionality to Pega Customer Service, while Tropo clients can benefit from Pega's ability to anticipate and quickly address customer needs in a streamlined, personalized, and contextual application. Serendebyte, a registered Pegasystems business partner, built the integration and will be leading the demonstrations.

This marks a powerful technology integration between the two companies, which share many mutual world class clients. This new capability enables Pega and Cisco customers to easily implement state-of-the-art communication solutions while quickly and effectively addressing complex customer service interactions. Tropo is a part of Cisco.


About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Pegasystems Inc.
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Phone +1 617-374-9600
Fax +1 617-374-9620