Pegasystems Contributes Thoughts on Digital Transformation Competency Centers in New Book

Dr. Setrag Khoshafian and Paul Roeck co-author chapter on competency centers enabling digital transformation in Workflow Management Coalition and Future Strategies publication

Cambridge, Mass – July 8, 2016 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world's leading enterprises with strategic business applications, today announced its collaboration with the Workflow Management Coalition (WfMC) and Future Strategies, Inc., for the completion of its annual book, this year titled Best Practices for Knowledge Workers: Innovation in Adaptive Case Management. The book describes Adaptive Case Management (ACM) in the current era of digitally-enabling technologies such as Internet of Things (IoT), Cloud, and Artificial Intelligence (AI).

Pega thought leaders Dr. Setrag Khoshafian, chief evangelist and vice president of BPM technology, and Paul Roeck, senior director of BPM adoption services, co-authored a chapter in the book titled Digital Transformation Competency Centers that discusses the importance of instilling digital competencies into the enterprise with Centers of Excellence.

Dr. Khoshafian has authored books, blogs, and articles on computing, the evolution of BPM, and the digitization of 'Things.' For more than 25 years, he has invented, architected, and led the development of IoT and customer-centric BPM solutions as well as advanced database management systems research and development projects. Dr. Khoshafian currently serves on the Internet of Things Steering Committee for The Massachusetts Technology Leadership Council (MassTLC), as well as the Advisory Committee of the IoT Solutions World Congress.

Paul Roeck is a seasoned information technology and services professional with expertise in enabling global enterprises to get the most from their technology investments to realize business outcomes. He is also an authority on optimizing functionality in business process management (BPM), business activity monitoring, decisioning, and case management to meet business needs, as well as developing effective and efficient Centers of Excellence.

Quotes & Commentary:

"Digital transformation is a journey that organizations must be fully prepared to undertake," said Dr. Khoshafian. "As the new digital era takes hold, businesses must not only manage these new technologies, but also ensure they are maximizing the potential impact these technologies can have on their organizations and their customers. Digital experience competency centers are the key to success."

"The digital era is already revealing a healthy tension between rapid development of applications and solutions, and the consistency and discipline provided by competency centers," said Roeck. "These centers will continue to play a significant role in enabling the continuous improvement, governance, and best practices for these solutions on an ongoing basis. It’s vital that this is a critical part of any digital transformation project."

Supporting Resources:

Pegaworld conference video: Center of Excellence Panel Discussion and Best Practice

Webinar: Digital Transformation Centre of Excellence

Blog: Creating Centers of Excellence for Digital Transformation, by Setrag Khoshafian 


About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit

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