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PAGE LAST UPDATED: June 18, 2025
PegaWorld promo

The age of agentic workflows dawned on the mainstage of PW25. Change, on a massive scale, is coming to enterprise operations everywhere.

Standard Chartered Bank, are you ready for what's next?

Unlock business-transforming outcomes
with the power of Pega's agentic AI

Today. Right now. As you're reading this, the world's leading enterprises are realizing transformational outcomes with Pega's unique combination of agentic AI and enterprise-grade workflow automation. Explore these PW 2025 replays to get in the know.

PegaWorld 2025 Kerim Akgonul keynote: Operation Autonomous: The Name's Infinity, Pega Infinity
Video duration: 43:46
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Join Kerim Akgonul as he pulls back the curtain on how Pega Infinity™ agents function like an elite network of digital operatives.
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Autonomous Enterprise
PegaWorld 2025 Unilever keynote: Transforming Tomorrow, Today: Unilever's Path to the Autonomous Enterprise
Video duration: 20:30
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Discover how Unilever redefined its order-to-cash process using the power of reuse and intelligent automation.
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Digital Transformation
PegaWorld 2025 Verizon keynote: Orchestrating the Future of Customer Experience with AI
Video duration: 17:52
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Learn how Verizon harnessed the combined power of generative AI, intelligent case management, and hyper-personalization to craft frictionless customer journeys.
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AI and Decisioning
PegaWorld 2025 Rob Walker keynote: The Autonomous Enterprise Evolution: From AI to ASI and Back Again
Video duration: 36:17
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Join Rob Walker as he explores the potential implications of developing systems that could surpass human cognitive capabilities.
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AI and Decisioning
PegaWorld 2025 Rabobank keynote: Powered by People: How Rabobank’s Culture Fosters AI Innovation
Video duration: 16:17
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Learn how the Rabobank's Financial and Economic Crimes (FEC) unit is using Pega and generative AI to streamline workflows.
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AI and Decisioning
PegaWorld 2025 Don Schuerman keynote: Beyond Resilience: Architecting Tomorrow's Enterprise
Video duration: 35:46
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Pega's Don Schuerman reveals how to transform unpredictability into agility through a build-for-change mindset.
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AI and Decisioning
PegaWorld 2025: What the FEC? Boosting the Efficiency of Rabobank's Financial Economic Crime Unit Through Pega GenAI
Video duration: 46:14

See how Rabobank boosted efficiency in their Financial Economic Crime (FEC) unit using Pega GenAI™.
Video
Autonomous Enterprise
PegaWorld 2025: New York Life Transforms Claims Experience with Pega Customer Service
Video duration: 39:12

Learn how NYL leveraged Pega Customer Service to transform the claims experience.
Video
Digital Transformation
PegaWorld 2025: Unlock Agent Experiences: Orchestrate Agents and Workflows With Pega Agentic Process Fabric
Video duration: 50:27
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Agentic AI promises to revolutionize service and operations. Yet, delivering 1000 agents disconnected from people, systems, and processes is not enough to achieve business-transforming outcomes.
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AI and Decisioning
PegaWorld 2025: Ethoca and Pega: delighting customers with expedited dispute resolution
Video duration: 35:10
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Because traditional chargeback processes are costly and time consuming, credit card issuers need to evaluate all early resolution options. Ethoca, a Mastercard company, connects thousands of the world’s largest merchants, issuers, and technology partners.
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Business Agility
PegaWorld 2025: Swift, Citi and JP Morgan discuss how to achieve the G20 goals for payments efficiency
Video duration: 47:55
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In an era where efficiency and accuracy are paramount, join industry payments leaders from Swift, JP Morgan, Citi and Pega as they discuss solutions designed to transform the landscape of payment exceptions and investigations.
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Platform-as-a-Service
PegaWorld 2025: Banking on Innovation: How Lloyds Banking Group Transformed Fraud Servicing with Award-Winning Digital Self-Service
Video duration: 45:57
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In an era where fraud threats evolve daily, Lloyds Banking Group revolutionised fraud servicing through their groundbreaking digital self-service journey.
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Cloud
PegaWorld 2025: Achieving Economies of Scale with Pega Smart Dispute
Video duration: 43:08
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Discover how BAC has transformed and centralized their Client Service operations across six countries by unifying and growing their Pega Smart Dispute™ platform, servicing Visa, Amex, and Mastercard for both issuers and acquirers and by implementing their On Us workflow to expedite client inquiries internally
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PegaWorld
PegaWorld 2025: Transforming Banking: A Modern Customer Experience from Start to Finish
Video duration: 42:49
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The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions.
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PegaWorld
PegaWorld 2025: Cloud Modernization: ANZ Bank Transforms from Legacy to Future-proof on Pega Cloud
Video duration: 27:40
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Discover how ANZ Bank transformed their operations from legacy on-prem to future-proofed Pega Cloud®.
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PegaWorld
PegaWorld 2025: Revolutionizing Banking with AI: MUFG Bank, Ltd.’s Digital Transformation
Video duration: 24:08
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MUFG Bank, Ltd is revolutionizing its operations with cutting-edge digital technologies, from AI-driven customer service to automated consumer finance processes by using Pega.
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PegaWorld
PegaWorld 2025: Maximizing Business Benefits with AI: How Banco BHD & Citi Drove Adoption of AI
Video duration: 46:14
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Discover how companies like Citi and BHD Leon have successfully made a leap to customer-centric engagement with Pega.
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AI and Decisioning
PegaWorld 2025: Bovemij & ING Accelerating Enterprise Value: How Leading COEs Drive Continuous Innovation with Pega
Video duration: 45:04
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In today's rapidly evolving business landscape, organizations are seeking ways to accelerate digital transformation while ensuring consistent value delivery across the enterprise.
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PegaWorld

Get hands-on with Pega's
Design Agents

At PegaWorld 2025, we shared groundbreaking agentic capabilities. Now it's time to transform how you innovate. With Pega Blueprint, you can go from idea to app in a flash. And from marketing strategy to marketing roll-out in minutes. Let's get Blueprinting!

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