A Pega eBook
Customer service insights
The service revolution is here – and it’s all about resolution. Customers don’t care about channels. They want convenience.
You can’t stop a revolution. And based on our recent survey of more than 12,700 service leaders, agents, and customers, there is a service revolution taking place – a resolution revolution. Are you ready?
Key learnings from the report include:
• What matters most to customers
• Which challenges service organizations are currently facing
• How measures of success are shifting
• Why the future of service holds great opportunity
Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.