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A Pega eBook

Customer service insights

The service revolution is here – and it’s all about resolution. Customers don’t care about channels. They want convenience.

Resolution revolution

PDF | 23 pages | 30 mins read

You can’t stop a revolution. And based on our recent survey of more than 12,700 service leaders, agents, and customers, there is a service revolution taking place – a resolution revolution. Are you ready?

Key learnings from the report include:
• What matters most to customers
• Which challenges service organizations are currently facing 
• How measures of success are shifting
• Why the future of service holds great opportunity 

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