Customers want answers. Customer service agents want to help. Pega Knowledge™ is power: power to provide the most relevant information at the right time, to get everyone where they want to go.
Pega Knowledge brings information to light: quickly, efficiently, and intuitively. The old approach consisted of fragmented, unsophisticated search functions, and a clunky, often unsatisfying quest for answers. Pega Knowledge gives you the power to collect, combine, and curate key pieces of information from multiple sources while keeping everything consistent and easily accessible.
With AI-powered content suggestions and guided troubleshooting, the days of searching aimlessly for answers are over. Delivering accurate, consistent content to customers and agents when they need it most promotes speedy resolutions and satisfying customer journeys.
Plus, Pega’s intelligent approach to knowledge management makes it easy to evolve as your business grows and changes. Keep information up to date with feedback automatically routed to authors for editing. It’s never been easier to establish and nurture online communities and forums to share information.
With Pega Knowledge, agents and customers can find the answers they need, when they need it – all from a single location. Download the data sheet to learn more about how better-organized knowledge leads to better outcomes for customers and agents.
Product Area: Customer Service
Topic: Customer Service