Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


U.S. Department of Veterans Affairs - The path to achieving digital transformation

The U.S. Department of Veterans Affairs Financial Services Center is on the journey of transforming customer service and delivering outcomes faster in support of VA’s mission. In this Government Empowered 2019 video short, Anna Rigney, Director, Customer Experience, Financial Management Business Transformation Service for the VA Financial Services Center, will discuss how the project has closed the CX/EX divide and transformed their customer service strategy, processes, and people to ensure continuous innovation and improved veteran outcomes.

Watch the full presentation here.


Industry: Government Solution Area: Customer Engagement Solution Area: Enterprise Modernization Topic: Customer Service Topic: Digital Transformation

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Share this page Share via x Share via LinkedIn Copying...