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U.S. Department of Veterans Affairs - The path to achieving digital transformation

The U.S. Department of Veterans Affairs Financial Services Center is on the journey of transforming customer service and delivering outcomes faster in support of VA’s mission. In this Government Empowered 2019 video short, Anna Rigney, Director, Customer Experience, Financial Management Business Transformation Service for the VA Financial Services Center, will discuss how the project has closed the CX/EX divide and transformed their customer service strategy, processes, and people to ensure continuous innovation and improved veteran outcomes.

Watch the full presentation here.


Balises

Défi: Engagement client Défi: Modernisation de l'entreprise Industry: Secteur public Thème: Service client Thème: Transformation numérique
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