Aspectos destacados | 02:39
U.S. Department of Veterans Affairs - The path to achieving digital transformation
The U.S. Department of Veterans Affairs Financial Services Center is on the journey of transforming customer service and delivering outcomes faster in support of VA’s mission. In this Government Empowered 2019 video short, Anna Rigney, Director, Customer Experience, Financial Management Business Transformation Service for the VA Financial Services Center, will discuss how the project has closed the CX/EX divide and transformed their customer service strategy, processes, and people to ensure continuous innovation and improved veteran outcomes.
Watch the full presentation here.
Reimagine sus procesos y convierta cualquier flujo de trabajo en una aplicación lista para su implementación con total confianza.
Visualice los recorridos del cliente y las estrategias de engagement a través de todos los puntos de contacto y actívelos.