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Transavia Airlines: Reducing Cost and Complexity

Like every airline across the globe, Transavia had to abruptly shut down operations when the global pandemic hit. They relied on their operational and customer experience solutions to keep customers informed, coordinate the logistical and operational complexities associated with the stoppage and make the customer experience as frictionless as possible.

As flights have slowly restarted, their integrated systems ensure that customers remain the center of their focus, leveraging transparency and stress-reducing communication to keep them updated on the new safety procedures. Hear how they partnered with Pega and Accenture to take advantage of the downtime and automate their flight preparation process within a matter of weeks.


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Product Area: Customer Service Topic: Operational Excellence Challenge: Customer Engagement
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