Tech Mahindra has built a customer experience transformation solution titled Service Life Cycle Management that leverages Pega’s process-driven CRM and Case Management capabilities. As Pega® technology, which is based on Smart BPM, works with existing assets to revitalize and transform them. It also dynamically automates back-end processes and fulfill customer requests.
The solution utilizes Pega’s unified platform and addresses the customer service delivery area for profitable customer relationship management.
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