Today’s digitally savvy and connected customers expect fast, accurate, and personalized service. And although insurers are leveraging digital technologies to market to consumers or connect on the front end, the truth is many organizations’ back-end processes are still a jumble of manual files, siloed knowledge, bespoke applications, and disparate systems of record – roadblocks to providing the type of service that consumers want. This challenge often becomes acutely clear when a policyholder has some sort of complaint. Our executive brief offers effective strategies to simplify and speed up intake, review, inspection, and resolution of complaints.
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