Pega Customer Service(TM) consolidates relevant customer information from your legacy systems, interaction data, and service requests into a composite view. Bringing these together eliminates broken processes and enables automation so CSRs can focus on outcomes. When deployed on Pega Cloud®, Pega Customer Service is delivered on a fully-managed cloud service that provides the secure environments needed to keep customer data safe. It can seamlessly scale to meet the changing demands of your business – whether your operation has less than 500 CSRs or over 20,000.
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