The shape of service is shifting. New channels are emerging. Measures of success are changing. And customers and businesses are rethinking how to resolve needs. Read the results of our global survey to learn about the major shifts in the service industry – and what they mean for the future.
Customers and businesses care the most about resolutions – and not all roads lead to an agent. Read our report to learn what else matters – and what 80% of businesses admit is a shortcoming of their service today.
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