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Presentation

PegaWorld iNspire 2022: How Blue Shield of California is Reimagining California’s Healthcare Experience with Pega (Presentation)

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Blue Shield of California has used Pega Customer Service™ for Healthcare, Pega Customer Decision Hub™, and a Pega Center of Excellence to build the foundation for digital transformation and reimagine the healthcare experience for its members and providers. In this session, you’ll see how this strategy – now entering its third year – is evolving as a showcase of cost and quality improvement for Blue Shield of California’s internal operations and across the customer healthcare experience.

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Industry: Healthcare Product Area: Customer Decision Hub Product Area: Customer Service Topic: Customer Engagement Topic: PegaWorld Topic: Personalized Customer Experiences

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