Blue Shield of California has used Pega Customer Service™ for Healthcare, Pega Customer Decision Hub™, and a Pega Center of Excellence to build the foundation for digital transformation and reimagine the healthcare experience for its members and providers. In this session, you’ll see how this strategy – now entering its third year – is evolving as a showcase of cost and quality improvement for Blue Shield of California’s internal operations and across the customer healthcare experience.
Pesquisa e insights recomendados
Veja o que há de novo, o que vem a seguir e o que está em alta no momento.
Por que a Pega?
Um software extraordinário não é nosso único diferencial.