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PegaWorld 2019: From Zero to Infinity - Design Thinking at Motor Insurers' Bureau (Video)

Hear how Motor Insurers' Bureau used design thinking with Pega to gain insight into customers' true needs - propelling the solution beyond ‘usable & adopted’ to ‘lovable & advocated’. The results - we rapidly generated innovative ideas, tested and validated them, and delivered better outcomes with greater confidence, 3 weeks ahead schedule.


Industry: Insurance Solution Area: Customer Service Topic: Customer Service Topic: PegaWorld Topic: Personalized Customer Experiences

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