Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Presentation

PegaWorld 2018: What Will Customer Service Look Like in 2025? (Presentation)

Download Now

Considering how quickly technological advances and communication preferences can change, how will this impact the world of Customer Service by the year 2025? Will it be predominantly robotic – with digital assistants and bots or will it continue to be a blend of self-service options, digital assistants, bots and live human agents? And how will this affect the overall customer experience?


Tags

Product Area: Customer Service Topic: Customer Service Topic: PegaWorld

Related Resources

AI in Innovation

Unleash the power of AI innovation

Learn about enterprise AI and how it'll drive the future of business outcomes.

Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Share this page Share via x Share via LinkedIn Copying...