PegaWorld 2018: What Will Customer Service Look Like in 2025? (Presentation)

• Baixar agora

Considering how quickly technological advances and communication preferences can change, how will this impact the world of Customer Service by the year 2025? Will it be predominantly robotic – with digital assistants and bots or will it continue to be a blend of self-service options, digital assistants, bots and live human agents? And how will this affect the overall customer experience?