Pega Robotic Desktop Automation (RDA)

CHALLENGE

Organizations are under tremendous pressure to meet the rising service expectations of digital customers. While customer experience continues to rise to the top of every business agenda, Customer Service Representatives struggle to navigate a hodgepodge of disconnected desktop applications whenever they engage with customers. Distracted employees waste time toggling between dozens of different applications to input or review customer data, frustrating both them and your customers.

SOLUTION

Pega Robotic Desktop Automation helps your people work faster and more efficiently, simplifying and automating business processes and transactions. It accelerates productivity by optimizing the way work is performed. These “personal robots” run collaboratively on every CSR’s desktop to automate key tasks and workflows. That way, your employees can deliver an exceptional service experience by focusing on what matters most: the customer.