Passer directement au contenu principal

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Video

Pega Discover Customer Service Online Summit: How Telenet’s agile journey simplifies service and builds intimacy

Join Brecht de Mulder as he speaks about Telenet’s digital transformation, an agile journey that strives to make a real difference by engaging with customers and employees in an inclusive and empathetic way. With a three-pillar approach based on agility, speed, and simplification, Telenet leverages Pega to create a customer-centric layer for simplifying service for both customers and agents. The goal is to improve the agent experience, so that agents can focus on the connection with the customer and foster greater customer intimacy.


Tags

Défi: Service client Groupe de produits: Service client Thème: Service client

Ressources associées

Best of Pega

Recherches et analyses recommandées

Découvrez les nouveautés et tendances actuelles et à venir.

Parcourez notre sélection
Why Pega

Pourquoi Pega ?

Notre puissant logiciel n'est pas notre seul atout.

En savoir plus
Partager cette page Share via x Share via LinkedIn Copying...