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Making the CASE for the Future of Aftersales

There’s no question advances in Connected, Autonomous, Shared, and Electrified will massively impact dealer aftersales service. Original equipment manufacturer (OEM) aftersales groups and dealers must act now to ensure success in the future. Aftersales leaders are transforming their business through technology and innovation to capitalize on opportunities resulting from C.A.S.E. – and seeing improvements in metrics like dealer satisfaction, customer satisfaction, revenue, and profitability.

Watch this on-demand webinar to hear Mike Soutter, Nissan North America’s Vice President of Aftersales, and Ben Baril, Pega’s Director of Technology Strategy, discuss:

  • How connected, autonomous, shared, and electrified could change the aftersales services model
  • What technologies to consider as you look to capitalize on opportunities resulting from C.A.S.E.
  • Why collaboration between OEMs, dealers, and technology partners will become even more critical to exceeding customer expectations and achieving business goals

Tags

Challenge: Customer Service Challenge: Intelligent Automation Challenge: Operational Excellence Industry: Manufacturing Product Area: Customer Service Product Area: Platform Topic: Customer Service Topic: Personalized Customer Experiences

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