How the U.S. Census Bureau pulled off the largest U.S. peace time mobilization, with zero downtime

When it came to completing the first digital 2020 Census, in the middle of a pandemic, everyone was expecting failure. But the U.S. Census Bureau turned to Pega. And in turn, proved everyone wrong. The Enterprise Census and Surveys Enabling platform (ECaSE) and Customer Relationship Management (CRM) applications, delivered by Pega and partners, integrated more than 50 systems, automated communications to 400,000+ partner organizations, and enabled a team of 600,000 enumerators to count 152 million households in half the time as the previous Census. And the best part? They experienced not even one second of downtime in the process. Watch this video to hear directly from the U.S. Census Bureau on their success.

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Industry: Federal Industry: Government Product Area: Intelligent Automation Topic: Digital Transformation