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Generative AI: Infinite Possibilities

The world is constantly changing! And guess what? It’s changing again. How do transformative shifts like generative AI and analytics impact how you build low-code applications, engage with your customers, and provide differentiated service across channels? Hear Kerim Akgonul’s answer to learn more.

Watch the full replay here.


Pega has been hard at work for years actually to bring AI into the enterprise, and we're really excited to be able to bring the value of generative AI in a safe and secure way to our customers in the next version of our product, Pega Infinity '23.

With the '23 architecture, we extended this set of capabilities to include a net new core component of the architecture called Pega GenAI, and it has three components to it. The first, and for those of you who've known Pega for a long time, this will not be a surprise, we have a rule type of definition that allows us to capture the purpose of the prompt that we're going to engineer to leverage generative AI. The second component is a gateway service, which is really like a traffic cop that figures out what service to use to execute that prompt. And the third component, which is a critical component as well, is intended for being able to leverage GenAI with confidential data. This is just the beginning to help us bring more value you and to your efforts around driving optimization.

We are thrilled to announce a brand new product called Pega Process Mining. And as GenAI gets plugged into Process Mining, you'll be able to just chat with your process. You can ask, "What's wrong with our loan process?" You can say, "Where does it get stuck?" You can say, "Why does it go down these bottlenecks?" And it'll help you drive that analysis so that we can drive into operational efficiency outcomes and great experiences for our end customers. We all know that things are moving really, really fast, and this tectonic shift with generative AI is really our collective opportunity to actually reach for all those dreams that we always talk about.


Solution Area: Operational Excellence Topic: AI and Decisioning Topic: PegaWorld

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