Customer Service for Communications

Enterprise clients have highly customized products and service agreements that result in complex service interactions. These interactions can require follow-up work that can prove costly when service providers cannot manage and automate cases throughout their lifecycle.

Pega Customer Service for Communications enables service providers to dynamically manage all the disparate pieces of work required to resolve a complex inquiry. This holistic solution delivers an agile environment for managing the lifecycle of every case across channels, systems and product silos.