Customer Service for Communications

KEY CHALLENGE:
Enterprise clients have highly customized products and service agreements that result in complex service interactions. These interactions can require follow-up work that can prove costly when service providers cannot manage and automate cases throughout their lifecycle.

THE SOLUTION:
Pega Customer Service for Communications enables service providers to dynamically manage all the disparate pieces of work required to resolve a complex inquiry. This holistic solution delivers an agile environment for managing the lifecycle of every case across channels, systems and product silos.