Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Research Report | PDF | 8 Pages

The chatbot revolution

When trying to balance staffing budgets, round-the-clock service availability and a preference for digital platforms, chatbots on paper seem like the obvious - and inevitable - choice to engage customers through automation. But how inevitable is it really?

We surveyed two distinct groups – one consisting of consumers who have used chatbots, and one consisting of consumers who have not. The results were surprising and we’ve summarized what you need to look for in chatbot technology to please customers and operate more efficiently.

The chatbot revolution

Related Resource

Product

App design, revolutionized

Optimize workflow design, fast, with the power of Pega GenAI Blueprint™. Set your vision and see your workflow generated on the spot.

Share this page Share via X Share via LinkedIn Copying...