Vai direttamente al contenuto principale

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Research Report

The chatbot revolution

Scarica ora

When trying to balance staffing budgets, round-the-clock service availability and a preference for digital platforms, chatbots on paper seem like the obvious - and inevitable - choice to engage customers through automation. But how inevitable is it really?

We surveyed two distinct groups – one consisting of consumers who have used chatbots, and one consisting of consumers who have not. The results were surprising and we’ve summarized what you need to look for in chatbot technology to please customers and operate more efficiently.


Tag

Area prodotto: Piattaforma Area prodotto: Servizio clienti Argomento: Robotic Process Automation Industry: Servizi intersettoriali Sfida: Automazione intelligente
Condividi questa pagina Share via LinkedIn Copying...

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more
Condividi questa pagina Share via LinkedIn Copying...