Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


Center-out: A little more on case management

Think case management equals business process management, or is just another way of saying “workflow ticketing”? Think again. Don Schuerman explains how design thinking establishes small groupings of processes – from the Center-out™ – that can be used and reused for streamlined, improved outcomes across channels.

This is part 3a of the "Building a business architecture" video series. Watch part 4: “Connecting up to channels."

Related Resources

Best of Pega

Recommended research & insights

See what’s new, what’s next, and what’s trending right now.

Browse collection
Why Pega

Why Pega?

Uniquely powerful software isn’t the only thing that sets us apart.

Find out more