Video
Center-out: A little more on case management
Think case management equals business process management, or is just another way of saying “workflow ticketing”? Think again. Don Schuerman explains how design thinking establishes small groupings of processes – from the Center-out™ – that can be used and reused for streamlined, improved outcomes across channels.
This is part 3a of the "Building a business architecture" video series. Watch part 4: “Connecting up to channels."
Risorse correlate
Ricerche correlate e approfondimenti
Scopri le novità, le innovazioni e cosa è di tendenza adesso.
Perché scegliere Pega?
Un software straordinariamente potente non è l'unica cosa che ci distingue.