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Center-out: A little more on case management

Think case management equals business process management, or is just another way of saying “workflow ticketing”? Think again. Don Schuerman explains how design thinking establishes small groupings of processes – from the Center-out™ – that can be used and reused for streamlined, improved outcomes across channels.

This is part 3a of the "Building a business architecture" video series. Watch part 4: “Connecting up to channels."

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