Events & Webinars

On-Demand Webinar

Innovate With Actionable Analytics

Join IDC analyst, Heather Ashton and IoT Strategist and VP of BPM, Dr. Setrag Khoshafian as they discuss how the Manufacturing Industy is using analytics today to innovate.

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On-Demand Webinar

Warranty Strategies For Boosting Profits

Industry expert Mike Roberts discusses how to engage with customers to orchestrate global warranty and service. Leveraging 33 years of experience, Roberts provides strategies for boosting profits and customer satisfaction while reducing costs. Learn how advanced warranty analytics affects real-time decisions and streamlines automotive processes.

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On-Demand Webinar

How Field Service Has Changed, is Changing, Will Change

Technologies such as social, mobile, analytics, IoT and virtual reality are continuously changing field service delivery, Here’s how Field Technologies magazine, market researcher IDC and Pega believe field service will be delivered in the future.

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On-Demand Webinar

Best Practices to Master Current Trends in Field Service

No longer viewed as a cost center, field service is now considered key to boosting customer satisfaction and maximizing profits. But which metrics can you use to determine the success of your operation? We provide insight on how the leading organizations are approaching field service today.

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News & Media Coverage

Article

Digital Transformation of CRM through Internet of Things

IoT and end-to-end digitization optimizes the connection between customers and the enterprise.

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Article

5 Ways Technology Will Continue to Change the Role of the Technician

Internet of Things, self-servicing machines and better remote diagnostics are all playing a part.

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Article

Creating Centers of Excellence for Digital Transformation

In the digital era, especially with IoT, the role of the CoE has never been more important.

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Article

Pega Named in Top 20 Most Promising Manufacturing Tech Solution Providers

Pega rides high by delivering exactly what clients desire while saving time and money.

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Article

The Future of Work Automation: The impact of IoT and Robotics

Digitization and work automation trends are changing, even disrupting, entire industries.

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Video | 4:53

Automation, AI, and customer engagement

Pega’s Kerim Akgonul and General Motors’ David Mingle demonstrate how our visionary technology can help organizations achieve new levels of greatness.

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Case Study

Cisco Raises the Bar on Customer Experience

With Pega, Cisco digitized its end-to-end customer service model.

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Demo Video | 2:02

Pega Warranty

Learn how Pega’s unified approach increases product quality and eliminates fraud.

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