Events & webinars

Innovate with actionable analytics

Join IDC analyst, Heather Ashton and IoT Strategist and VP of BPM, Dr. Setrag Khoshafian as they discuss how the Manufacturing Industy is using analytics today to innovate.

Warranty strategies for boosting profits

Industry expert Mike Roberts discusses how to engage with customers to orchestrate global warranty and service. Leveraging 33 years of experience, Roberts provides strategies for boosting profits and customer satisfaction while reducing costs. Learn how advanced warranty analytics affects real-time decisions and streamlines automotive processes.

How Field Service as changed, is changing, will change

Technologies such as social, mobile, analytics, IoT and virtual reality are continuously changing field service delivery, Here’s how Field Technologies magazine, market researcher IDC and Pega believe field service will be delivered in the future.

News & Media Coverage

Article

IoT and end-to-end digitization optimizes the connection between customers and the enterprise.

Article

Internet of Things, self-servicing machines and better remote diagnostics are all playing a part.

Article

In the digital era, especially with IoT, the role of the CoE has never been more important.

Article

Pega rides high by delivering exactly what clients desire while saving time and money.

Article

Digitization and work automation trends are changing, even disrupting, entire industries.

Related Resources

Automation, AI, and customer engagement

Pega’s Kerim Akgonul and General Motors’ David Mingle demonstrate how our visionary technology can help organizations achieve new levels of greatness.

Case study

Cisco raises the bar on customer experience

With Pega, Cisco digitized its end-to-end customer service model.

Pega Warranty

Learn how Pega’s unified approach increases product quality and eliminates fraud.