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The 2020 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms names Pega a Visionary.

Analyst Report

The 2020 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms names Pega a Visionary

According the report, Gartner predicts "By 2023, over 50% of medium to large enterprises will have adopted an LCAP as one of their strategic application platforms."

The ability to build and deploy apps quickly and efficiently can be a game-changer. We believe Pega's low-code application development environment gives enterprises an edge by giving citizen developers, developers, and IT exactly the tools they need - when and where they need them. We know that part of getting up and running fast is usability and agility. Pega's UX allows users to deliver the high productivity apps that users demand and the outcomes the business needs. And with case management as the foundation, Pega's intelligent automation tools keep you on time and on budget – to bridge the gaps between technical and business units.

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Low-code case management helped Orange improve customer communication by 30% and decrease fallout tasks by 50%.

When the COVID-19 pandemic hit, Pega helped Fifth Third Bank shorten a 90-day change request process to less than a week.

Sun Life used attended RPA to quickly improve processes in the contact center, reducing errors and saving 33 minutes per case.

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Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms. Paul Vincent, Yefim Natis, Kimihiko Iijima, Jason Wong, Saikat Ray, Akash Jain, Adrian Leow, 30 September 2020

About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.