Pega scores high in Gartner's 2019 Critical Capabilities for CRM Customer Engagement Center report
Gartner's 2019 CRM Customer Engagement Center Critical Capabilities report recognizes Pegasystems with the top score for B2B and high scores in all 4 categories.
For the third year in a row, Pegasystems scored amongst the first three vendors in Gartner's CRM Customer Engagement Center Critical Capabilities report.
Use case scores from the report:
- 4.33 out of 5 for Business to Business
- 4.22 out of 5 for Public Sector
- 4.22 out of 5 for Global
- 4.10 out of 5 for Business to Consumer
When it comes to customer service, Pega has been the leading voice in the industry around channel-less interaction, which is now becoming mainstream as businesses adapt to new emerging channels.
As customer engagement centers (CEC) continue to evolve, customer service platforms will remain a key component of exceptional customer service. To meet today’s customer service mandate, Pega Customer Service includes process orchestration, connecting the full customer journey to deliver deep insights and knowledge.
Read the report to learn more.
Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.
Gartner, Critical Capabilities for the CRM Customer Engagement Center, 28 September 2019, Brian Manusama, Nadine LeBlanc, Simon Harrison
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