Pegasystems named a leader in Gartner’s Magic Quadrant for CRM Customer Engagement Center

For the 9th consecutive year, Gartner recognizes Pega as a Leader in the 2018 Gartner Magic Quadrant for CRM Customer Engagement Center report.

Highlights from the report:

At Pega, we are enabling clients with an AI-powered omnichannel approach to customer engagement, coupled with end-to-end robotic automation to deliver meaningful interactions in real time. We believe this latest recognition from Gartner further reinforces Pega’s continued leadership in empowering the world’s top organizations to optimize customer engagement.

Read the report to learn more.

About the research: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.

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Whether you want to meet real needs in real time, get smarter with AI, or use context to your advantage, meaningful engagement starts with the right technology.