Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017
Gartner Recognizes Pega as a Leader in MQ for CRM Customer Engagement Center
For the 8th consecutive year, Gartner recognizes Pega as a leader in the market for global customer service and support applications.
In the 2017 Magic Quadrant for the CRM Customer Engagement Center, Gartner examines the global market for customer service and support applications designed to engage customers. The report explores how vendors manage complex industry case management and scale to support extremely large customer engagement centers.
Download the report to learn how the leading Customer Engagement Center vendors compare on cost-to-value and ability to model and predict customer behavior.
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*Report previously titled Magic Quadrant for Pure-Play BPM