Customer Engagement Summit: Insights, Action, Change
Thank you to the 300+ attendees who joined us in Tokyo for the Customer Engagement Summit on September 28th 2017, where we heard directly from leading organisations about how they are thinking about the future of work, the agile enterprise and how they can revolutionise customer engagement with AI – today.
We hope the event inspired those who attended to think about how they can empower front-line staff, create operational efficiencies and transform the customer experience.
We look forward to continuing to deliver world-class events that bring you insight, best practice and excellent networking opportunities.
Alan Trefler, Pegasystems: Future Empowered
Alan Trefler, Founder & CEO, Pegaystems, explores what some of the world’s most admired brands have in common, setting out the three factors that make them all ‘Future Empowered’.
Founder and CEO, Pegasystems
In a three decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist and a trusted advisor to business executives around the world.
Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.
Vice President and Managing Director, Pega Japan K.K.
Nobuhiko Watanabe has a Bachelor of Law from Keio Gijuku University in 1991.
Watanabe worked for Accenture for 23 years from 1991 to 2014 where he served for Japan’s Financial Services Practice. From 2006, he acted as the lead of Accenture’s Japan Insurance Practice and led numerous consulting, systems integration, outsourcing and offshoring engagements with major insurance companies.
2012 Accenture APAC Insurance Lead / Managing Director
2014 Started with Pega Japan with the current role.
Mizuho Financial Group, Inc.
Mizuho Bank, Ltd.
Global Corporate Co-ordination Department
General Manager of Business Promotion Office
Title of presentation: Mizuho's Global Operational Excellence with Pega
Pega/RPA/AI Practice Lead in Financial Services
Division in Japan & Lead of Hokkaido Delivery Center
Platform Development Division
Mizuho Securities Co., Ltd.
Settlement Control Department
Deputy General Manager
The Bank of Tokyo-Mitsubishi UFJ,Ltd.
Digital Transformation Division, Business Development Department
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