Customer Engagement
Roadshow 2017

Customer Engagement Summit: Insights, Action, Change

What do some of the world’s most admired brands have in common? They’re all ‘Future Empowered’ – leveraging technology to, drive customer engagement with artificial intelligence, maximize efficiencies through automation; and be an agile enterprise that can respond rapidly to market conditions.


Thank you to the 300+ attendees who joined us in Tokyo for the Customer Engagement Summit on September 28th 2017, where we heard directly from leading organisations about how they are thinking about the future of work, the agile enterprise and how they can revolutionise customer engagement with AI – today.

We hope the event inspired those who attended to think about how they can empower front-line staff, create operational efficiencies and transform the customer experience.

We look forward to continuing to deliver world-class events that bring you insight, best practice and excellent networking opportunities.


Watch highlights from the Customer Engagement Summit in London for a sneak peek of what to expect in Tokyo. (English) | 2:41



Alan Trefler, Pegasystems: Future Empowered

Alan Trefler, Founder & CEO, Pegaystems, explores what some of the world’s most admired brands have in common, setting out the three factors that make them all ‘Future Empowered’.

View presentation


Alan Trefler

Alan Trefler

Founder and CEO, Pegasystems

In a three decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.


Nobu Watanabe

Nobu Watanabe

Vice President and Managing Director, Pega Japan K.K.

Nobuhiko Watanabe has a Bachelor of Law from Keio Gijuku University in 1991.

Watanabe worked for Accenture for 23 years from 1991 to 2014 where he served for Japan’s Financial Services Practice. From 2006, he acted as the lead of Accenture’s Japan Insurance Practice and led numerous consulting, systems integration, outsourcing and offshoring engagements with major insurance companies.

2012 Accenture APAC Insurance Lead / Managing Director

2014 Started with Pega Japan with the current role.

Keynote Speaker

Shiro Shiraishi

Shiro Shiraishi

Mizuho Financial Group, Inc.
Mizuho Bank, Ltd.
Global Corporate Co-ordination Department
General Manager of Business Promotion Office

Title of presentation: Mizuho's Global Operational Excellence with Pega


Partner Speaker

Kenichi Asai

Kenichi Asai

Accenture Technology
Managing Director
Pega/RPA/AI Practice Lead in Financial Services
Division in Japan & Lead of Hokkaido Delivery Center



Seiji Kawakami

Seiji Kawakami

KDDI Corporation
Platform Development Division


Isao Hirai

Mizuho Securities Co., Ltd.
Settlement Control Department
Deputy General Manager


Yoshiaki Nishita

Yoshiaki Nishita

The Bank of Tokyo-Mitsubishi UFJ,Ltd.
Digital Transformation Division, Business Development Department
Senior Manager


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