Customer Engagement Summit 2017: Tokyo


Customer Engagement
Roadshow 2017

Customer Engagement Summit: Insights, Action, Change

What do some of the world’s most admired brands have in common? They’re all ‘Future Empowered’ – leveraging technology to, drive customer engagement with artificial intelligence, maximize efficiencies through automation; and be an agile enterprise that can respond rapidly to market conditions.


Join us on September 28th at the Toranomon Hill, Tokyo to discover the technology behind a “Future Empowered” organization and hear from brands who are using disruptive technologies to drive customer engagement and operational efficiencies.


  • Hear from industry experts on the hottest trends around artificial intelligence and robotics and how you manage complex business processes with elegance and control, unleashing the full potential of your workforce.
  • Learn how to connect your sales, service and marketing to build an agile enterprise that can enable you to rapidly respond to market changes.


Watch highlights from the Customer Engagement Summit in London for a sneak peek of what to expect in Tokyo. (English) | 2:41


How to Register

Thursday, September 28th, 2017

1:30pm – 5:30pm

Toranomon Hills

323 Toranomon 1 cho-me
Minatoku, Tokyo

Agenda Overview

Registrations & Networking

2:00pm – 5:30pm
Customer Engagement Summit Presentations

Awards Ceremony & Networking

* Please fill in the registration form in English.


Alan Trefler

Alan Trefler

Founder and CEO, Pegasystems

In a three decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.


Nobu Watanabe

Nobu Watanabe

Vice President and Managing Director, Pega Japan K.K.

Nobuhiko Watanabe has a Bachelor of Law from Keio Gijuku University in 1991.

Watanabe worked for Accenture for 23 years from 1991 to 2014 where he served for Japan’s Financial Services Practice. From 2006, he acted as the lead of Accenture’s Japan Insurance Practice and led numerous consulting, systems integration, outsourcing and offshoring engagements with major insurance companies.

2012 Accenture APAC Insurance Lead / Managing Director

2014 Started with Pega Japan with the current role.

Keynote Speaker

Shiro Shiraishi

Shiro Shiraishi

Mizuho Financial Group, Inc.
Mizuho Bank, Ltd.
Global Corporate Co-ordination Department
General Manager of Business Promotion Office

Title of presentation: Mizuho's Global Operational Excellence with Pega



Seiji Kawakami

Seiji Kawakami

KDDI Corporation
Platform Development Division


Isao Hirai

Mizuho Securities Co., Ltd.
Settlement Control Department
Deputy General Manager


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