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Next Best Action Marketing and Real-Time Customer Journeys

The world’s best marketing programs aren’t just powerful, they’re also balanced, and sustainable. They mix high-power performance and brand campaigns with the “high-empathy” connections consumers crave... like pre-emptive service nudges, pro-active retention offers, and engagement-driving nurture outreach. In this webinar replay, Pega will showcase how progressive brands are complementing their traditional programs with propensity-triggered next best actions that are “always-on”, and personalized in real-time based on the individual’s intent.


Solution Area: Customer Engagement Topic: AI and Decisioning Topic: Personalized Customer Experiences

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