ANZ Bank future-proofs operations with Pega Cloud
Simplify architecture, accelerate upgrades, and unlock agility across the enterprise.
reduction in total operating costs
legacy apps consolidated into 5 core stacks
The Business Issue
For nearly 200 years, ANZ Bank has helped their local communities thrive. ANZ is a cornerstone of the financial ecosystem in Australia and New Zealand – with 8.5 million customers, 40,000+ employees, and operations across 29 markets.
But behind the scenes, the bank’s technology landscape was aging. Over 15 years, their workflow systems –critical processes like home lending, disputes, and payments – had grown into a fragmented estate of legacy applications. Many were running on older versions of Pega, requiring specialized skills to maintain and slowing down innovation.
The vision: Simplify, modernize, and scale
In response, ANZ launched a bold, three-year transformation program to modernize its Pega estate and migrate to Pega Cloud®. The goals were clear:
- Simplify architecture by consolidating 20+ apps into five core stacks.
- Reduce on-premises infrastructure and exit data centers.
- Lower total cost of ownership (TCO) and support costs.
- Enable faster upgrades and access to the latest features.
- Improve agility for business teams to innovate and scale.
The Solution
ANZ launched a three-year modernization program to migrate its Pega estate to Pega Cloud. The strategy focused on reducing complexity, consolidating applications, and shifting from infrastructure management to value delivery.
Key steps included:
- Migrating eight years of sensitive, regulated data to the cloud
- Consolidating 20+ applications into five core stacks
- Collapsing smaller apps into a “standard workflow” used by 53 teams
- Adopting Pega Deployment Manager for automated DevOps
- Leveraging Pega Predictive Diagnostic Cloud for monitoring and performance insights
The bank also restructured its teams, moving from multiple platform groups to a single Center of Excellence that now acts as a consulting and coordination hub.
The Results
14% reduction in total operating costs
- Decommissioned legacy infrastructure
- Consolidated platform teams
- Eliminated $1–1.5M/year in end-of-life asset funding
Upgrades in weeks, not months
- Seamless version and database upgrades
- Minimal downtime
- Pega handles patching and platform management
Improved performance and stability
- Native data archiving in Pega
- Simplified stacks and fewer customizations
Business agility unlocked
- Faster time to value with Pega Blueprint
- Integrated fraud and scams workflow reduced losses and protected customers
- Users now make decisions with full context – no more switching systems
What’s next: AI and Intelligent Automation
With their cloud modernization nearly complete, ANZ is setting its sights on the future. Here’s what’s next on the docket:
- Agentic AI: Exploring how AI can take action in downstream systems
- Process orchestration: Driving straight-through processing where possible
- Seamless integration: Working with platforms like Salesforce for unified experiences
Want to dive deeper into ANZ’s journey? Watch their PegaWorld breakout session.
Unlock the fastest path to value.
“The feedback from the business was it was amazing. It made a real difference and significantly reduced our time to value.”