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Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes

READING, UK. – November 9, 2020 – Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, today announced Tokio Marine Kiln (TMK), a forward-thinking international underwriting business, has selected Pega Platform™ using Pega Cloud™ to help cut costs, consolidate siloed processes, and achieve significant operational improvements. 

Headquartered in London, with additional operations in Asia and the United States, TMK is part of one of the world’s largest insurance groups, Tokio Marine. Each year, Tokio Marine Kiln underwrites $2 billion of business in areas including: property and casualty, marine, aviation, special risks, and reinsurance. The specialist insurance processes are complex, and in addition to its core policy system, TMK needs to rely on many other systems and manual efforts through the underwriting journey. TMK sought a solution to digitize and consolidate these processes to help drive operational efficiency in its increasingly competitive market.

TMK selected Pega Platform for its Intelligent Automation needs to deliver a single, digital, unified platform that will sit above its existing systems and manage its entire underwriting process from end to end. By centralizing the processes on Pega, TMK expects to reduce expenses, enhance its ability to respond to changing market conditions, and provide more efficient mechanisms for meeting compliance obligations. Pega delivered a working prototype that achieved all of TMK’s objectives in just four days, and will work alongside Pega Platinum partner Coforge to deliver the project.

Quotes & Commentary
“We chose Pega because of its pedigree and the success other parts of the wider Tokio Marine group has had with its products,” said Darren Sharp, Group Head of IT at Tokio Marine Kiln. “We know that Pega is capable of providing all the capabilities that TMK needs to create an efficient and cost-effective operating model, and I’m pleased to say that we are now full steam ahead on a phased delivery model.”

Mr. Sharp continued: “The ability to utilize Pega Cloud has also allowed us to get going far more quickly than if we had taken a traditional on-premise approach, supporting our technology strategy by giving us the scalability and flexibility that is vital for an organization like ours to thrive in our increasingly competitive market. Information Security is incredibly important too, and Pega Cloud provides us with complete confidence in that space.”

“There’s never been a more important time to ensure your business is running efficiently and effectively,” said Kieran Tarrant, vice president and managing director UK & Ireland, Pegasystems. “This project builds on the existing relationship we have with the Tokio Marine group, and we’re excited to work closely with them to help achieve their objectives throughout this project.”

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Lisa Pintchman
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America

Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722


Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

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