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Pega Introduces New Capabilities to Help Speed Citizen Development Adoption While Maintaining Effective Governance

Low-code templates, courses, and services help organizations improve productivity while reducing strain on IT teams 

CAMBRIDGE, Mass. – May 4, 2022 – Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced new Pega PlatformTM templates, training courses, and services to make it easier for citizen developers to create low-code applications faster and more effectively than ever before. By accelerating the adoption of low code across all types of business users, these tools can significantly reduce IT backlogs while limiting risk through effective governance. 

Current demand for professional developers exceeds talent availability, and it’s become nearly impossible for understaffed IT teams to balance coding new applications while tackling existing backlogs and maintaining legacy code. As a result, organizations are tapping citizen developers to get work done. According to Gartner, 41% of employees outside of IT already customize or build data or technology solutions. But citizen development can also create silos as well as increase risk and costs if performed without proper governance or by using platforms not sanctioned or supported by enterprise IT. 

Pega’s low-code factory approach empowers citizen developers by combining a no-code development environment with technology-supported governance that automates the enforcement of best practices, while providing IT leaders the tools to foster innovation while ensuring security, scalability, and maintainability.  To further support citizen development, Pega introduced the following new features, coursework, and services:  

  • Application templates for simplified, intelligent workflows: Citizen developers need an environment to easily, quickly, and safely build applications. To accelerate time to value, Pega introduced new application templates for Pega App Factory that automate common business processes like information collection, requests and approvals management, personnel onboarding, and task management. With these easy-to-use, no-code-required templates, citizen developers can build intelligent workflows quickly, securely, and without the need for direct intervention by professional developers.
  • Coursework designed for citizen developers: Pega Academy currently offers courses that enable developers of all skill levels to train themselves in Pega. Citizen developers can now access Low-code Maker Mission, a new educational experience designed with the business user in mind. Available for free, this course – which can be completed in about 90 minutes – is specifically designed to help new makers acquire skills needed to create their first app in a well-governed and scalable environment. 
  • Low-code Factory Accelerator: Pega Consulting Services will collaborate with clients to build citizen development programs. Available in Q3 2022, the Low-code Factory Accelerator will help establish a sustainable, technology-assisted operating model leveraging Pega’s Low-code Factory approach, including training for practice managers, coaching citizen developers to build applications, and creating roadmaps for reusable integrations and shared components. Organizations will gain a strong foundation for citizen development backed by governance, trust, and security through alignment between business and IT.

Enterprises can use these new features and education courses to work with citizen developers to further their education and kickstart their app development and innovation. These new capabilities will also be demoed during PegaWorld iNspire, Pega’s annual conference, to be held virtually on May 24 from 9:00 a.m. – 11:30 a.m. EDT for the Americas and Europe and again on May 25 from 10:00 a.m. – 12:30 p.m. AEST for Asia Pacific. For more information, visit:

Quotes & Commentary 
“Citizen development is more than giving business users a low-code platform and letting them run with it – it requires a holistic approach that focuses on technology and the people and processes needed to create applications,” said Don Schuerman, CTO, Pega. “Organizations need the technology, best practices, and governance to feel confident and secure in empowering their business users while easing the burden on pro developers. These new Pega offerings help create harmony between business and IT while enabling organizations to go to market faster and innovate like never before.” 

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Lisa Pintchman
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America

Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722


Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

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