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Pega Chatbot

Automate seamless customer experiences with virtual agents

Drive faster, smarter service across all your digital channels with chatbots, email bots, and IVR bots

Pega Chatbot leverages AI and automation to deploy virtual agents across channels and touchpoints to seamlessly offer highly personalized customer experiences.

How we do it

Self-solve anything, anytime, over any channel

Deploy virtual agents and get work done

Virtual agents support channels like web and mobile chat, WhatsApp, Facebook, SMS, email, Interactive Voice Response (IVR), Amazon Alexa, and more.

  • Deliver intelligent, consistent self-service 24/7
  • Empower customers to achieve outcomes quickly
  • Deploy chatbots across multiple touchpoints and channels
Deploy virtual agents and get work done
Empower your customers

Empower your customers with highly intelligent chatbots

Chatbots offer knowledge articles, help customers advance their own service cases, and can even leverage AI to make decisions – streamlining business processes and saving everyone time.

  • Enable customers to self-educate and self-serve, quickly and seamlessly 
  • Provide highy personalized experiences by connecting to live customer data
  • Offer connection paths to live service with a human touch

Deliver instant, personalized responses with email bots

Pega Email Bot™ allows you eliminate manual work by removing pre-canned auto-responses and replying to customers with personalized messages generated by AI

  • Leverage AI and automation to understand customer intent
  • Automate work through self-service email bots
  • Route to the right agent for optimal experiences
See how National Australia Bank leverages Pega Email Bot

Inject intelligence into your IVR

Transform your IVR system into a powerful self-service machine that empowers your customers to initiate and resolve their own service cases independently

  • Offload work from your contact center
  • Deliver personalized, empathetic service
  • Assist customers wherever they are in their journey
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77% of service requests submitted to Alfac were solved by Pega's chatbots, resulting in approximately $4 million in savings
All powered by the Pega Platform
All powered by the Pega Platform

Want faster, smarter service tomorrow? It’s all here with our low-code platform for AI-powered decisioning and workflow automation.

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