Pega Chatbot
Drive faster, smarter service across all your digital channels with chatbots, email bots, and IVR bots
How we do it
Self-solve anything, anytime, over any channel
Deploy virtual agents and get work done
Virtual agents support channels like web and mobile chat, WhatsApp, Facebook, SMS, email, Interactive Voice Response (IVR), Amazon Alexa, and more.
- Deliver intelligent, consistent self-service 24/7
- Empower customers to achieve outcomes quickly
- Deploy chatbots across multiple touchpoints and channels
Empower your customers with highly intelligent chatbots
Chatbots offer knowledge articles, help customers advance their own service cases, and can even leverage AI to make decisions – streamlining business processes and saving everyone time.
- Enable customers to self-educate and self-serve, quickly and seamlessly
- Provide highy personalized experiences by connecting to live customer data
- Offer connection paths to live service with a human touch
Deliver instant, personalized responses with email bots
Pega Email Bot™ allows you eliminate manual work by removing pre-canned auto-responses and replying to customers with personalized messages generated by AI
- Leverage AI and automation to understand customer intent
- Automate work through self-service email bots
- Route to the right agent for optimal experiences
Inject intelligence into your IVR
Transform your IVR system into a powerful self-service machine that empowers your customers to initiate and resolve their own service cases independently
- Offload work from your contact center
- Deliver personalized, empathetic service
- Assist customers wherever they are in their journey
Want faster, smarter service tomorrow? It’s all here with our low-code platform for AI-powered decisioning and workflow automation.